Refund & Cancellation Policy

1. Refunds — One-Time Purchases

We offer a 7-day refund period for all one-time digital product purchases. If you are not satisfied with your purchase, you may request a full refund within 7 days of the original transaction date.

To be eligible for a refund:

• Your refund request must be submitted within 7 calendar days of your purchase date.
• You must contact us using the email address associated with your order.
• You agree to cease use of the digital product upon receiving the refund.

Refunds are processed to the original payment method used at checkout. Once approved, please allow 3–7 business days for the refund to appear in your account, depending on your bank or card issuer.

2. Subscription Cancellations

If you have purchased a subscription product, you may cancel at any time. Here is how cancellations work:

• When your cancellation takes effect: Cancellations are effective at the end of your current billing period. You will retain access to the product until the end of that period.
• No charge after cancellation: You will not be billed again after your cancellation is confirmed.
• No partial refunds for active billing periods: We do not issue partial refunds for unused time within a billing period, unless required by applicable law or you are within the 7-day refund window (see Section 1).
• How to cancel: Contact us at support@metodobrasileiro.com or via WhatsApp at +55 51 93618-0153. Include your order email and the product name. We will confirm your cancellation within 1 business day.

3. Refunds for Subscriptions

If you cancel a subscription within the 7-day refund window from the date of the original purchase (not a renewal), you are eligible for a full refund of that initial charge. Renewal charges are generally non-refundable, except:

• If you were charged due to a system error or unauthorized transaction.
• If applicable consumer protection law in your jurisdiction requires a refund.

Contact us immediately if you believe you have been charged in error.

4. How to Request a Refund or Cancellation

1. Contact our support team at support@metodobrasileiro.com or via WhatsApp at +55 51 93618-0153.
2. Include in your message: the email address used for purchase, the product name, your order date, and your reason for requesting a refund or cancellation.
3. We will review your request and respond within 1 business day.
4. If approved, your refund will be processed to your original payment method within 3–7 business days.

5. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• Requests submitted more than 7 days after the purchase date (for one-time purchases).
• Subscription renewal charges (unless within an applicable refund window or required by law).
• Purchases where the product was used in a manner that violates our Terms of Use.
• Requests that do not include sufficient identifying information to locate the order.

6. Chargebacks

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank. Fraudulent chargebacks may result in suspension of access to products and restriction from future purchases. We are committed to resolving legitimate disputes promptly and fairly.

7. Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection law in your jurisdiction. If you are a consumer in the European Union or the United Kingdom, you may have additional rights, including a statutory right of withdrawal within 14 days of purchase for digital content, subject to applicable conditions. Contact us if you believe you have additional rights under your local law.

8. Contact

To request a refund, cancel a subscription, or ask any questions about this policy:

• Email: support@metodobrasileiro.com
• WhatsApp: +55 51 93618-0153

We respond within 1 business day, Monday through Friday.