Privacy Policy

1. Who We Are

Metodo Brasileiro is a publisher of digital educational products, including guides, workbooks, and self-paced learning programs. We operate the website at metodobrasileiro.com and any associated pages.

For questions about this policy, contact us at: support@metodobrasileiro.com

2. Information We Collect

We collect the following categories of information:

• Purchase information: Name, email address, and billing country, provided when you complete a purchase.
• Payment data: Payment card details and transaction information. This data is processed directly by Stripe, Inc. and is never stored on our servers in full.
• Usage data: IP address, browser type, referring URL, pages visited, and time spent on pages, collected automatically through server logs and analytics tools.
• Communications: Messages and inquiries you send us via email or WhatsApp.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

• Essential cookies: Required for the website and checkout to function correctly (session management, security).
• Analytics cookies: Used to understand how visitors interact with our website (e.g., page views, funnel steps). Data is aggregated and does not identify individual users.
• Advertising pixels: We may use third-party advertising pixels (such as Meta Pixel) to measure the effectiveness of our advertising campaigns. These tools collect browsing behavior data in accordance with their own privacy policies.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Use Your Information

We use the information collected to:

• Process and fulfill your purchase (deliver digital products via email).
• Send transactional emails (order confirmation, download links, receipts).
• Respond to support inquiries and customer service requests.
• Detect and prevent fraud and unauthorized transactions.
• Comply with legal obligations (tax records, consumer protection regulations).
• Improve our products and website experience using aggregated analytics.

We do not sell your personal information to third parties.

5. Payment Processing — Stripe

All payments are processed by Stripe, Inc., a PCI-DSS compliant payment processor. When you enter payment details on our checkout page, your data is transmitted directly to Stripe using end-to-end encryption. Metodo Brasileiro does not receive, store, or have access to your full card number, CVV, or other sensitive payment credentials.

Stripe's privacy practices are governed by the Stripe Privacy Policy.

6. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the product or service you purchased.
• Legal obligation: Processing required to comply with applicable law (e.g., tax records).
• Legitimate interests: Analytics, fraud prevention, and improving our services, where these interests are not overridden by your rights.
• Consent: Where explicitly required (e.g., certain marketing communications).

7. Data Sharing

We share personal data only in the following circumstances:

• Payment processors: Stripe, Inc. — to process your payment.
• Email delivery providers: To send transactional emails (order confirmation, product delivery).
• Analytics providers: Aggregated, anonymized data only.
• Legal requirements: When required by law, court order, or regulatory authority.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Specifically:

• Purchase records and transaction data: retained for a minimum of 5 years for tax and accounting purposes.
• Support correspondence: retained for up to 2 years after last interaction.
• Analytics data: retained in aggregated form; raw logs purged after 12 months.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Request that we limit processing of your data in certain circumstances.
• Data portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.

To exercise any of these rights, contact us at support@metodobrasileiro.com. We will respond within 30 days.

10. International Transfers

Your data may be processed in countries outside your own, including the United States, where our service providers (including Stripe) are based. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

11. Security

We implement industry-standard security measures including SSL/TLS encryption for all data in transit, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password and contact us immediately if you suspect unauthorized access.

12. Children's Privacy

Our products and website are intended for individuals aged 18 and older. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. For material changes, we will take reasonable steps to notify affected users. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact

For any privacy-related questions, requests, or concerns:

• Email: support@metodobrasileiro.com
• WhatsApp: +55 51 93618-0153