Refund Policy

Last updated: September 24, 2026

We want customers to understand the refund terms before buying. Product-specific guarantees, deadlines and eligibility requirements are displayed on the relevant offer page or at checkout and form part of your purchase terms.

Digital products

We review requests under the terms shown at the time of purchase and applicable consumer law. If a specific money-back guarantee was offered, its stated period and conditions apply. If no guarantee was stated, contact us about access or product issues so we can review the circumstances and any rights available by law.

Access problems or duplicate charges

If you cannot access a purchased product, contact us so we can restore access or address the issue. If you believe you were charged twice or incorrectly, include the transaction dates and amounts so we can investigate.

Subscriptions and cancellation

If a purchased product includes recurring billing, the renewal interval and cancellation method will be stated at checkout or in the account or order information. You may also contact support to request cancellation. Cancellation stops future eligible renewals; treatment of prior payments follows the applicable offer terms and law.

Review and payment method

We will acknowledge and review requests as promptly as reasonably possible. Approved refunds are returned through the original payment method where feasible; the time for funds to appear depends on the payment provider or bank. We may request reasonable information to locate an order and prevent fraud.

Your legal rights

This policy does not reduce any mandatory refund, cancellation or other consumer rights that apply where you live.

Questions

Email support@firgonempreendimentos.com or visit our contact page.